Privacy policy

Who is responsible for your information

The data controller is SouthRend Ltd, Unit 10, Tungsten Building, George Street, Portslade, Brighton, BN41 1RA. You can contact us about anything in this policy at admin@southrendltd.com or on 07985 363584.

• Company registration number: not yet confirmed — to be added.
• ICO registration number: not yet confirmed — to be added if the business is registered.

What we collect through this website

The enquiry form asks for the following, and only this:

• Your name — required, so we know who we are replying to.
• A phone number — required, because most jobs are sorted out over the phone.
• Your email address — optional.
• The town or postcode of the job — optional.
• The type of work you select from the list — optional.
• Whatever you write in the details box.

Technical information

Like any website, the servers that deliver these pages record standard technical information — such as the pages requested, the time, and in some cases an IP address — for security and to keep the site working. We do not use this to identify individual visitors, and we have not installed any analytics, advertising or social media tracking on this website.

How and why we use it

We use enquiry details to reply to you, discuss the job, and prepare and send a quote. Under the UK GDPR our lawful basis for this is legitimate interests — answering a business enquiry that you have chosen to send us — together with taking steps at your request before entering a contract.

If you go on to instruct us, we use the details to arrange and carry out the work, which is processing necessary for the performance of a contract.

We keep basic records of jobs carried out where the law requires it, for example for tax and accounting. That processing is based on a legal obligation.

We do not add enquirers to a mailing list, do not send marketing emails, do not sell or rent personal information, and do not use it for profiling or automated decision-making.

How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry and any quote that follows. If no work goes ahead, we currently aim to delete the enquiry after 12 months from our last contact with you — this retention period is still to be confirmed and this policy will be updated when it is set.

If you become a customer, records relating to the work are kept for as long as needed for warranty, accounting and legal purposes. That period is still to be confirmed.

You can ask us to delete an enquiry at any time, and we will do so unless we are required to keep it.

Who we share it with

Your details are seen only by the people who run the business. Beyond that, the following service providers are involved in running this website:

• Base44 — the platform that hosts this website, stores the enquiries submitted through the form, and serves the images on these pages.
• Google Fonts — the typefaces used on this site are requested from Google’s servers, which means Google receives the visitor’s IP address when a page loads.
• Google Maps — the map on the contact page is an embedded Google service. It is not loaded unless you allow optional content (see our cookie policy).

Other sharing

We may also share information where we are required to by law, by a court order or by a regulator, or where it is necessary to establish, exercise or defend a legal claim. We do not share your information with anyone for their own marketing.

Where your information is held

Enquiries are held in the enquiry records of this website, provided by our platform. Some providers, including Google and our platform provider, may process information on servers outside the UK. We have not yet confirmed the exact locations and safeguards used by each provider. If this matters to you, ask us and we will obtain the details from the provider and update this policy.

Security

Enquiries can only be seen through the website’s password-protected administration area, which only we can access, and access is limited to the people who need it. We take care to keep the site and its accounts secure, but no website or email system can be guaranteed to be completely secure, so please do not send sensitive information such as bank details through the enquiry form.

Your rights

Under the UK GDPR you have the right to be told what we hold, to see a copy of it, to have it corrected, to have it deleted, to restrict or object to how it is used, and to receive it in a portable format. To use any of these rights, email us and we will respond within one month.

If we ever rely on your consent for something, you can withdraw it at any time. We do not currently rely on consent for website enquiries.

Complaints

If you are unhappy with how we have handled your information, please contact us first at admin@southrendltd.com so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, on 0303 123 1113, or in writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Cookies and embedded content

This site stores your cookie choice in your browser, and the Google map on the contact page loads only if you allow it. The details are set out in our cookie policy.

Changes to this policy

This policy was last updated in November 2026. If what we do with information changes, this page will be updated to match.